IT Support and Consultancy for
Modern Businesses
Whether you require comprehensive, outsourced IT support and management or targeted IT consultancy to enhance your internal IT team, we ensure your technology and people work seamlessly together.
Whether you need full, outsourced IT management and support, or if you want specific help to complement your internal IT team, we help make your technology and your people work in harmony.
Enabling your people to thrive
Your People
Every day, your people are striving to do their best work for your business, to achieve your mission, and to meet your business goals.
And today in any business, technology plays such a huge part. Yet your people don’t want the headaches that can go with implementing, managing and securing the IT that enables them to thrive.
That’s where our people come in…
Our People
Established in 2000, Grant McGregor is a multi-award winning Managed IT Service Provider (MSP) with over 20 years’ experience in delivering world-class IT Support and technology solutions.
Grant McGregor is a profitable, viable and mature business. Our team consists of experienced and knowledgeable technology people that truly care about your business.
And our core values help us to always do what’s right for you and your people.
How can we help you and your business be more successful?
Book a 15-minute, no-nonsense discovery call
with one of our expert IT team.
What we offer businesses like yours
Differentiating one company from another in any marketplace can be challenging, especially with the mystery and jargon surrounding IT companies. That's why we put people at the heart of our business.
While each aspect of our service may not stand out individually, together they provide a unique and refreshing experience. Whether you need IT support or IT consultancy, we are dedicated to delivering exceptional service. Our Edinburgh IT support and Dundee IT support teams are here to ensure your technology works seamlessly for you.
People Come First
We’ll put your people first by investing in and training our people to truly care about yours.
Our ‘commitment to care’ means our people won’t be happy until yours are.
Earn Trust
We’ll work to earn and keep your trust, by always thinking like you and acting in your best interest.
Our key goal will be to simplify and de-stress your whole IT experience.
Work Efficiently
We’ll work to keep your IT running smoothly for you 100% of the time.
When you do need help, we’ll deliver high-touch, quick access support and strive for rapid resolution, first time.
What our customers say
From the outset, we agreed a transparent pricing structure which provided us with an upgrade in IT support and expertise, and whilst we’ve paid a premium for this, there are no hidden extras. Grant McGregor always exceeds expectations and deal with any query (no matter how seemingly ridiculous – and there have probably been a few in our time) in a quick and sympathetic manner giving real value-for-money. I’d have no hesitation in recommending Grant McGregor and look forward to many more years of much valued and appreciated IT support from them.
Rosemary Slipper
Busy B
We’d been with the same one-man IT provider for 15 years, but our growth was being held back by his IT support and his skills. Yet we still suffered from the fear of change (better the devil you know?), fear of the unknown, fear of losing the personal service being with a ‘one man band’ type IT provider offers and the fear of becoming ‘just another client’ for a larger IT firm. Once we made the decision to switch IT Provider, our fears disappeared. We're totally confident in Grant McGregor and they handle all our IT issues and developments... if only we'd addressed this sooner!
Emily Alston
Mike Stoane Lighting
We've had Grant McGregor support our IT aspects of our company for several years and the service has delivered more than we expected. Not only do they continuously monitor our IT security, but they advise on our planned IT upgrades and answer any IT related questions quickly. They've been especially responsive for our preparing for and attaining the Cyber Essentials security certification, giving us much greater peace of mind and confidence in the IT system that underpins our business.
Chris Rourke
User Vision
I can verify and am happy to take any calls from potential clients, that you provide a truly professional IT Support service with no nonsense all at an excellent price. Your services are exceptionally good value for money, and I know that the investments we’re making in our IT systems now are adding the value to our business that we wanted. Absolutely happy to recommend you as it does not feel like an outsourced IT service to us.
Director
Forster Group
Positives: Professionalism, Quality, Responsiveness, Value for Money - We are more than happy to recommend Grant McGregor. They are a fantastic team to work with and have always been extremely helpful, responding very quickly to resolve our IT issues. Downtime is a word we do not use anymore and that is thanks to the full IT Services team at Grant McGregor. Thank you.
Veronica Burnside
Specialized Signs
The financial savings we’ve made are certainly important, but they aren’t the biggest or decisive factor in why we’re happy to have made this switch. We are now benefitting from Grant McGregor’s expert knowledge, more secure IT, up-to-date IT systems and all their ongoing advice about the latest technology and information – and we’re getting a much better service too!
John Wallace
Scott & Fyfe
The results speak for themselves
98.75
%
happiness
factor
factor
This measures customer experience for every IT service request we handle and shows the % of respondents that scored us Great or Good
68.12
%
calls resolved
same day
same day
The percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.
66.24
%
solved in less
than a hour
than a hour
Fast, responsive IT service enables our customers to get on with what they do best. The higher % issues fixed in under 1 hour = happy people!
98.72
%
resolved within
SLA Time
SLA Time
This measures just how well we meet our promises (Service Level Agreements) to sort out your IT issues and requests in a given time frame.
Result collected and correct
as at 31st December 2023
as at 31st December 2023
Awards and Accreditations
50 Best Managed IT Companies, UK
For the 4th year running in 2023 we were recognised as one of the 50 Best Managed IT Companies in the UK based on a rigorous assessment of our business practices and operational delivery.
IASME Gold Certification
Grant McGregor Ltd is an IASME-accredited Certification Body to conduct assessments and certifications for the IASME Gold IT Governance and Security compliance standard in the UK.
MSP501 2024 Winner
Grant McGregor Ltd ranked #1 in Scotland, #13 in the UK and the EMEA region, and #231 globally in the prestigious 2024 Channel Futures MSP 501 rankings.
Network Group
Awards Finalist 2021
Placed in the Top 5 of 85+ leading Managed IT Support companies across the whole of the UK in 2021, this accolade demonstrates our commitment to service quality & customer experience.
Cyber Essentials
Since 2016, we have served as an IASME-accredited Certification Body to conduct assessments and certifications for the Cyber Essentials / Plus IT Security compliance standards in the UK.
Microsoft
Gold Partner
A long-standing and expert Microsoft Certified Partner with special emphasis, skills, and experience with Microsoft Cloud solutions: Office 365, SharePoint, Teams, InTune, & Teams Voice.
Network Group
Member
As a long-serving member of UK IT Services body, Network Group, we have an unrivalled peer group to call upon plus stronger relationships with IT vendors, and enhanced buying power.
CompTIA Member
We are proud to be a Technology Service Provider (TSP) member of the UK IT Industry body CompTIA which offers us a wealth of resources to maintain our learning and drive development.
CFCS and Police Scotland Trusted Partner
As an original Trusted Partner member of the Cyber & Fraud Centre Scotland, we conduct IT security reviews and provide appropriate recommendations for Small & Medium Businesses in Scotland.
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Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
Cyber Essentials
Grant McGregor has successfully certified our entire company to the UK Cyber Essentials IT security standard to demonstrate our 100% commitment to our own, and our clients’, IT security.
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
IASME Governance Audited
Our Edinburgh based IT Company has been awarded ‘IASME Governance Gold Audited’ having been stringently assessed by an independent party to achieve this gold standard in IT security.
Cert No. 23676-QMS-001
Cert No. 23676-ISMS-001
Essential Resources
If you’re thinking of switching IT support companies, read this guide first
One of the most critical partnerships your business will ever make is with your IT support company.
Just think how dependent you and your team are on technology. When everything works as it should, it’s liberating.
But when you’re constantly battling big problems and smallfrustrations, it’s exhausting. And that impacts everything.
What’s happened over the last few years has taught businesses just how important their IT partner is. We’ve been inundated with new enquiries.
So we wrote this guide. It’s not about us; it’s about all IT support companies and how to choose the right one for you. Inside, you’ll discover:
- Why you want a partner that thinks strategically
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- And why you should be highly sceptical of all IT support businesses (yes, including us)
Not what you're looking for? Try one of these...
Your Cyber Security story starts here - the essential guide
Find out why Cyber Essentials (CE) is now more essential than ever…
This guide will give you clear info about how the Cyber Essentials scheme can help protect you against the most common but harmful cyber threats, and save your business from the growing volume of attacks.
The 2022 Five Step
IT Strategy Guide
For Business CEOs, Directors and Heads of Operations who know that their IT decisions are being made up as they go…
In this free, easy to read guide, you will find out the 5 crucial steps to developing an effective IT Strategy for your business that will help to boost your profits.
Six Little Known
Secrets to Getting
Better IT Support
Revealed: The 6 little-known secrets for getting a great service experience and real value for your money from your IT company…
This free guide will help you to clarify your IT requirements and find an IT Support partner for your business that is professional, reliable and affordable.
Our Social Responsibility
We’re committed to ensuring that any business undertakings are conducted as professionally and ethically as possible.
Our company’s social responsibility falls under two categories: compliance and proactivity.
Compliance refers to our company’s commitment to legality and willingness to observe community values.
Proactivity is every initiative to promote human rights, help communities and protect our natural environment.
We don't settle for anything less than excellence, and we have the honesty to admit when we’re wrong and the courage to change.
Our goal will be to simplify and destress your whole IT experience.
We embrace change and seek to improve ourselves constantly as part of our DNA.
We believe in collaborating with selected strategic partners to cover the breadth of services our customers need.
We seek to be experts in a range of IT solutions, but not all. So that we can really focus on what is important and meaningful to us and to the customer.
Our Expert Knowledge
Published Weekly
Your business’s Windows updates might be failing because of this one simple thing…
If you’re the kind of person who installs security updates on all of your devices as soon as they become available, don’t start polishing your halo just yet.
Because Microsoft’s just released a piece of information which might explain why your Windows machine is STILL out-of-date… despite all your care.
Updates are crucial for all of our devices.
26th August 2021
How secure are your network peripherals?
We’ve written repeatedly about the importance of effective device management that covers all the devices on your corporate network. As we enter 2022, the time is ripe for an important reminder.
How secure are your network peripherals really?
26th August 2021
What's next for Digital Transformation?
We’ve done COVID-19 transformation. But what’s next in terms of digital transformation? The Grant McGregor team considers how digital transformation might evolve through 2022 and beyond.
For IT and business leaders, the huge rush at the start of the pandemic to facilitate work from home arrangements demonstrated what can be achieved in terms of digital transformation when the will to do so is evident.
Have you found what you're looking for?
