---
title: "Scotia UK plc Case Study: IT Support & Enhanced Security"
description: Grant McGregor delivers managed IT support, enhanced security and Cyber Essentials Plus for Scotia UK plc, a healthcare technology provider in Edinburgh.
image: https://grantmcgregor.co.uk/hubfs/Scotia-UK-Plc-hero.jpg
---
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[Home](https://grantmcgregor.co.uk/) / [Case Studies](https://grantmcgregor.co.uk/case-studies) / Scotia UK plc Case Study: IT Support & Enhanced Security
CASE STUDY / Scotia UK PLC
# Trusted IT Support for a Healthcare Technology Leader
CLIENT Scotia UK plc
SERVICE USED Managed IT Support, Enhanced Security Services & Cyber Essentials Plus
LOCATION Edinburgh, Scotland
## About **Scotia UK plc**
Scotia creates solutions through robust engineering and design. The UK’s leading supplier of healthcare training and observation systems, the company exports globally and supports clients round the clock. From its beginnings as an Edinburgh office-equipment supplier in the 1960s, Scotia has designed, installed and maintained its own smots™ systems since 2001, remaining dynamic, responsive and customer-focused.
## The **Challenge**
As Scotia grew and began developing its own software products, day-to-day IT needs and security requirements became more complex. When their in-house IT resource moved on, the team needed a dependable partner to:
- Provide responsive, expert IT support with clear escalation routes
- Guide them through Cyber Essentials Plus and ongoing compliance
- Introduce continuous security monitoring without slowing delivery
- Support developers who require admin rights while keeping endpoints secure
- Keep infrastructure modern and resilient as the environment evolved
***“We hit a point where we no longer had IT cover in-house and needed expertise.”***
\- Gordon McLoughlin, CEO
## Our **Solution**
Grant McGregor became Scotia’s outsourced IT partner, delivering:
- **Fully managed IT support**
Fast, knowledgeable help and ownership of issues through to resolution
- **Cyber Essentials Plus**
Hands-on guidance, preparation and a smooth annual renewal process.
- **Enhanced Security Service**
Continuous monitoring, vulnerability management, phishing simulations, cyber-awareness training and auto-elevate to enable controlled admin rights for engineers.
- **Lifecycle & improvement planning**
Prompting timely upgrades (e.g., Windows 10 end-of-life, firewall and switch refresh) to keep systems compliant and resilient.
***“Grant McGregor deliver on what they promise and see projects through.”***
\- Gordon McLoughlin, CEO
## **Our Approach and Results**
### Assured Security Posture
Leadership is extremely confident in the protection of systems and data.
### Procurement-Ready
Cyber Essentials Plus reduces assurance friction with NHS trusts, universities and defence, strengthening bids and easing procurement.
### Remote Working Continuity
Rapid shift to home working with no interruption to service.
### Developer-Appropriate Controls
Auto-elevate supports necessary admin actions in the field while retaining central control and auditability.
### Proactive management
Continuous monitoring, scheduled reviews and actionable recommendations keep Scotia ahead of threats and lifecycle changes without diverting internal attention.
### Clear Ownership and Delivery
Projects are managed end to end with timely updates through to completion.
## In Their **Words**
 
 
With Grant McGregor we’re extremely confident our systems and data are protected. The enhanced security (monitoring, phishing tests, training) and auto-elevate for our engineers just work.
They made Cyber Essentials Plus straightforward, and continuous monitoring means renewals aren’t a last-minute rush.
They keep us right, proactively flag what matters and deliver on time. The pandemic was the real test: we moved to home working smoothly, proving the setup is robust.
**Gordon McLoughlin**
CEO, Scotia
Premium IT Services Tailored for Leading Brands
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