People Centric Support

A bespoke IT service model built around your people, your systems and the way you work. We provide expert support, consistent performance and the reliability you expect from a trusted partner.

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Your Journey With Us

Discover what it’s like to work with Grant McGregor.
Lets talk

Lets talk

Our first conversation is all about understanding your organisation, your people and your vision for the future.

Smooth Onboarding

Smooth Onboarding

We manage every detail, from switching IT providers to documentation, permissions and user training. A clear plan and precise delivery ensure a seamless transition.


Tailored Planning & Design

Tailored Planning & Design

Our proven IT support model responds to your priorities and working pace. We deliver practical solutions and a clear strategy to keep your projects moving forward.

IT Support & Skills Hub

IT Support & Skills Hub

Our proactive team ensures your operations run smoothly always ready to answer questions and address potential issues. Explore new technologies and support your digital transformation through our skills hub.

Live Visibility

Live Visibility

Our bespoke Customer Experience portal allows you to create tickets, track KPIs and view quotes, invoices and a real-time data on your people and devices.

Protect. Monitor. Secure

Protect. Monitor. Secure.

Protection runs quietly in the background. Essential security controls, including 24/7 threat detection, monitoring and patching, keep you covered from the very first day.


On-Demand Onsite Support

On-Demand Onsite Support

One onsite visit per month included for situations that require hands-on attention.

Regular Business Reviews

Regular Business Reviews

We offer regular meetings to review your KPIs, ensure services run smoothly and your IT evolves alongside your organisation.


Strategy Reviews

Strategy Reviews

We proactively update your IT roadmap, sharing new developments and future-focused insights to keep your organisation one step ahead.


Ongoing partnership

Ongoing partnership

As your trusted advisor, we bring clarity and confidence to every decision, change or challenge.

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Is this What You’re Looking for in an IT Partner?

Local IT in Edinburgh
Based in Edinburgh City Centre, we’re always here when you need us – just round the corner from Princess Street.

IT Support Designed for Modern Organisations
A dedicated team that delivers People Centric IT Support enabling your people to be the best in what they do.

Clarity and Control from Day One
Live performance data and financial transparency to keep you in control.

Protection that Works in the Background
Essential security controls that keep you covered without disruption.

Confidence to Plan Ahead
Strategic guidance and proactive roadmaps to keep you ahead of the competition.

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How we make IT work for you

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With proactive cybersecurity measures and features like Endpoint Detection and Response (EDR), Advanced Threat Protection (ATP), Privileged Access Management (PAM) and device encryption, we’ve created a service model that drives your organisation’s success.

Core features

  • Live KPI tracking and reporting
  • Regular reviews and future-focused strategies
  • Always-on security: EDR, ATP and monitoring
  • Policy-driven security controls: BitDefender, Smart Permissions, USB control, firewall, patch management, web threat protection and email security
  • Lifecycle and compliance management: Warranty Master and hardware register
  • Microsoft 365 policy management for Intune customers
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90-Day Service Guarantee

We’re confident in the way we deliver IT support. From day one, we establish clear KPIs and performance benchmarks to define success. We back this up with a 90-day service guarantee.

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How We Performed in June 2025

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98.86%

Happiness Factor
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71.78%

Tickets Resolved Same Day
First Contact Resolution

70.93%

First Contact Resolution
Ticket Resolved SLA Time

97.34%

Tickets Resolved within SLA Time

Success Stories

We’d been with the same one-man IT provider for 15 years, but our growth was being held back by his IT support and his skills. Yet we still suffered from the fear of change (better the devil you know?), fear of the unknown, fear of losing the personal service being with a ‘one man band’ type IT provider offers and the fear of becoming ‘just another client’ for a larger IT firm. Once we made the decision to switch IT Provider, our fears disappeared. We're totally confident in Grant McGregor and they handle all our IT issues and developments... if only we'd addressed this sooner!

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Director

Stoane Lighting

I just wanted to drop you a note to say thank you for all that you did for us last summer getting us on to the cloud with Microsoft Office 365, Teams and SharePoint.

We are now reaping the benefit of the quality technology, modern workplace systems and staff support to enable us to stay connected from home on a work and personal level.
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Lara Gregson

Scottish Gymnastics

We've had Grant McGregor support our IT aspects of our company for several years and the service has delivered more than we expected.  Not only do they continuously monitor our IT security, but they advise on our planned IT upgrades and answer any IT related questions quickly.  They've been especially responsive for our preparing for and attaining the Cyber Essentials security certification, giving us much greater peace of mind and confidence in the IT system that underpins our business.

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Director

Foster Roofing Services

We have had a great deal of success working with Grant McGregor over many years.

They help keep our systems safe, secure, Cyber Essentials Plus certified and at the standards expected by our NHS and university smots™ customers.

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Gordon McLoughlin

Scotia UK

We were previously using another email security solution which required a fair amount of daily input from IT on the management side of things and wasn’t a service we had a lot of confidence in given how critical the service is to business operation. The new Email Security managed IT service we have from Grant McGregor has proven to be excellent – it’s reduced the IT management time to an absolute minimum and has given us absolute confidence that our email delivery is about as safe as it’s possible to be.
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Euan Cowieson

Findlay Irvine

Positives: Professionalism, Quality, Responsiveness, Value for Money - We are more than happy to recommend Grant McGregor. They are a fantastic team to work with and have always been extremely helpful, responding very quickly to resolve our IT issues. Downtime is a word we do not use anymore and that is thanks to the full IT Services team at Grant McGregor. Thank you.

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Head of Finance

Specialized Signs

The financial savings we’ve made are certainly important, but they aren’t the biggest or decisive factor in why we’re happy to have made this switch. We are now benefitting from Grant McGregor’s expert knowledge, more secure IT, up-to-date IT systems and all their ongoing advice about the latest technology and information – and we’re getting a much better service too!

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John Wallace

Scott & Fyfe

Always happy to help and support, no matter what the issue is. Friendly service always. Experts in what they do. Awesome team.

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Gail Kelly

Foster Roofing Services

From the outset, we agreed a transparent pricing structure which provided us with an upgrade in IT support and expertise, and whilst we’ve paid a premium for this, there are no hidden extras.  Grant McGregor always exceeds expectations and deal with any query (no matter how seemingly ridiculous – and there have probably been a few in our time) in a quick and sympathetic manner giving real value-for-money.  I’d have no hesitation in recommending Grant McGregor and look forward to many more years of much valued and appreciated IT support from them.

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Finance Manager

Busy B

Excellent service once again from the outstanding team at GM, who set up our new Business Voice phone system for us on schedule and with minimum upheaval. Communications are essential for a membership association like ARMA UK and Grant McGregor have handled all the 'heavy-lifting' for us.

Further, we know that we're fully supported going forward, with solutions just a phone-call away.

Well done!
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CEO

ARMA UK

From Director-level down to technician, we’ve found that all the people at Grant McGregor keep their promises and deliver great value for money. There is no hanging around without access to our systems which means that every minute is productive for us.  We would certainly recommend Grant McGregor to anyone.  Whether it is for a big project like our office move or for an initial overview of a company’s IT requirements without commitment. After years of dreading any problems occurring with our IT we now feel we are in safe hands and that nothing is unfixable. This gives us great peace of mind. That in itself, for any business regardless of size, can only be a bonus.
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Colin McCurdy

Zenith SAS ltd.

Ready to Bring People Centric IT Support to Your Team? 

Let’s talk about how our people-first approach can transform your technology and empower your organisation to thrive. 

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