IT Support That Puts People First
Just as your people are your greatest asset, ours are too. That’s why our team prioritises IT support services that focus on empowering your employees -not just managing technology.
We take a proactive approach, continuously monitoring your systems to resolve IT issues - often before you even notice them - so your business stays productive.
And when your team needs assistance, our experts are ready to listen, support, and get them back to work quickly.
Discover how our people-focused approach can help you unlock the full potential of your team and technology!
Just as your people are your most important asset, so our people are ours. More so, our people recognise this and always prioritise supporting your people and not just their technology or IT devices.
We take a proactive approach, ensuring your vital business systems are able to drive your business forward, by monitoring your devices and solving IT issues, often before you've noticed.
When your people do need support, our expert team is here to listen and to help them get back to work quickly.
Find out first-hand how our people focussed business can help you release the full potential of your people and your technology
Schedule a 15-minute discovery call with our expert IT support services team.
Experience the difference of IT support that prioritises your people - helping your business thrive.
Speak with our team today!
Many IT support providers focus solely on managing devices - not the people using them. While this approach works to a degree, it won’t drive your business forward.
We often hear from businesses whose technology has stagnated because their provider prioritises systems over the people who rely on them every day.
Technical expertise - like replacing a laptop hard drive - is essential, but so is understanding the daily IT helpdesk needs and challenges of your team.
Our approach goes beyond fixing issues. We take the time to understand your business goals, pain points, and aspirations.
Only then can we provide the right technology solutions to reduce frustration, enhance productivity, and keep your people happy.
Our goal is to align your people and technology, enabling them to work in harmony. By maximising the value of your IT devices and empowering your team, we help you unlock the full potential of your investment.
What our customers say
It is a true measure of the Grant McGregor team when a supplier becomes a partner. The team have managed the process of onboarding through to completion of secure IT management in simple, controlled steps. Our greatest thanks to all involved and we look forward to growing our business with a partner we can trust to help us on our way.
Rob Hall
CEO
CEO
eKal Solutions
Essential Resources
If you’re thinking of switching IT support companies, read this guide first
One of the most important relationships your business can make is with its IT partner.
The pandemic has taught that lesson the hard way to many businesses. So much so, we’ve been inundated with new enquiries this last year.
So we wrote this guide to discuss the most common themes. It’s not about us - it’s about all IT companies and the things you should be looking for to ensure a healthy and supportive relationship.
You’ll discover:
- Why you want an IT partner that thinks strategically for you and in your best interests
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- And why you should be highly sceptical of all IT support businesses (yes, including us)
Our Expert Knowledge
Published Weekly
Is it worth the pain to switch IT providers?
Should you? Could you? Isn’t it better just to stick where you are? And doesn’t change always bring with it too much risk? Honestly, is it worth the pain to switch IT providers?
Is it worth the pain to switch IT providers? Believe it or not, this is a question our sales team hears a lot.
There seems to a preconceived idea or generally received wisdom that it is painful to switch IT providers.
Let’s assume that holds true and that it is painful to switch IT providers for the moment – but we’ll return to that debate later. For now, let’s consider the variety of situations you might currently find yourself in from which it would be worth some amount of pain to extract yourself.
26th August 2021
Want to Get Back to Doing Your Day-Job?
“IT Support is not in my job description” The people who make these statements are usually outsourcing their IT to a third-party support business or MSP.
Whilst speaking with SME business owners, Finance Directors and other IT decision-makers at initial prospect meetings, I am increasingly hearing statements like these.
What is particularly interesting is that the people who say these things are usually outsourcing their IT to a third-party support business or Managed Service Provider – that’s why they are wanting to speak with me.
Why do they say and experience these things when they are paying good money to someone else to take care of them?
At this point, I’m slightly reminded of my Dad.
26th August 2021
The 8 Warning Signs that Indicate You Need to Switch Your IT Provider
There are many reasons why a managed service provider can fall short. And there are an equal number of reasons why you shouldn’t put up with poor service.
Change can be scary – but changing IT support partner needn’t be. In fact, sticking with the devil you know can be a lot worse! We look at some of the signs that indicate it’s time to change your MSP.
There are many reasons why a managed service provider can fall short. And there are an equal number of reasons why you shouldn’t put up with poor service.
If any of these warning signs sound familiar, perhaps it is time to consider whether you need to switch to a new IT Support partner, also now commonly called an MSP (Managed Service Provider).
Book a 15-minute, no-nonsense discovery
call with one of our expert IT support team.
Find out why IT support that puts your people's needs first is so transformative for your business...
Chat to one of our team today
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