About Us
Grant McGregor / grɑːnt mækˈgrɛgə / verb The fusion of technology and people.
We help to make your technology and your people work in harmony
by providing our full services, people-centric Managed IT Service provision,
or by complementing your existing, internal IT Team.
Whether you need full, outsourced IT management and support, or if you want specific help to complement your internal IT team, we help to make your technology and your people work in harmony.
Our Purpose
is enabling people to thrive,
in successful companies, by
creating better, safer places
for them to work.
Our Mission
is delivering world-class
technology support, advice
and services that don’t
cost the earth!!
Our Values
Accountability
Commitment
Education
Understanding
Innovation
Teamwork
Quality
Integrity
Book a 15-minute, no-nonsense discovery call
with one of our expert technology team.
Your People
Your people are constantly striving to do the best work they can, so that you and your business can achieve its goals. Meanwhile, technology plays an important part in any business. But many businesses struggle to get their IT and people to work in harmony - with the constant headaches of securing and implementing the right solutions. That where we come in...
Our People
Since 2000, Grant McGregor has been providing appropriate and secure technology, winning multiple awards along the way. As a world-class Managed IT Service Provider (MSP), Grant McGregor is a profitable and mature business with a team of experienced and knowledgeable technology people who care for each and every one of our clients and their businesses. To help us, we live by eight key values.
This people-first approach has led us to be
ranked #146 in the top 501 MSPs around the globe,
placed at #9 in the UK and #1 in Scotland.
This people-first approach has led us to be ranked #134 in the top 501 MSPs around the globe, placed at #9 in the UK and #1 in Scotland.
Why you're looking for people like us...
Poor IT Service?
Are you being let down too often by your current IT provider?
They don’t offer the range of
services you need or you’re not getting value for your
money?
Perhaps you feel they no longer have your best interests at heart?
Productivity Issues?
Have you got a vision for your
growth and profitability, but your IT is holding you back?
You and your people can’t do what you do best... and you know it!
You’re just not sure where to turn?
IT Security Worries?
Are you worried about your IT security?
You’re aware of the growing risks of cyber crime and want to protect your business...
... but you don’t know where to start ... or whose advice to trust?
What we offer businesses like yours
From the outside, differentiating one company from another in any industry can be difficult - and that is no less true in the IT industry, with all the complications and tech-speak involved.
So, we decided to put people at the heart of our business.
While separately, each of the following aspects aren't unique, together they provide something special - so special we think they can transform your business.
People Come First
We don't just look after devices, software and services - we look after your people and train ours to truly care about yours.
Our people really won't settle until yours are truly happy and your business is taken care of.
Earn Trust
Our work is built on trust - ensuring that you really know that we are here to help your business achieve its potential.
We aim to earn and keep this trust, ensuring you know we're working and acting in your interests.
Work Efficiently
To ensure your resources are working efficiently, we'll aim to keep your systems running smoothly 100% of the time.
And when things do go wrong, we'll be there to help with quick access to the support you need.
Our Core Services
The Results We Deliver
98.75
%
happiness factor
A measure of customer experience for every IT service request, showing the % of respondents that scored us Great or Good
1,542
people supported
A somewhat blunt statistic but to us it demonstrates the impact of our work on businesses across Edinburgh and beyond.
14,788
tickets opened
Like the number of people supported, this can be a bit of blunt number - but does demonstrate our capacity, and adds context to some of the percentages you see.
66.24
%
issues solved in less that 1 hour
Fast, responsive IT service enables our customers to get on with their work. The higher % issues fixed in under 1 hour = happy people!
68.12
%
calls resolved same day
Percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.
98.73
%
resolved within SLA
Demonstrating how well we meet our promises (Service Level Agreements) to sort out your IT issues in a given time frame.
Statistics correct at 31st December 2023
Helping your people to thrive
Leading with Security and Compliance
Our approach to - and discipline with - IT security directly impacts your security and reputation. Choosing who to work with for IT & Security should be your number one entry on your risk register.
Grant McGregor has been an IASME Gold Accredited Cyber Essentials (CE) Certification body since 2016 and we take our own security as seriously as we do for our clients. As a very early adopter of the CE scheme, we have a long-standing relationship with IASME & NCSC and have helped nearly 100 different organisations achieve the Cyber Essentials certification.
We are Cyber Essentials Plus certified (externally audited, that means we’ve been rigorously verified) and IASME Gold Audited accredited (also rigorously, externally audited) for our standards & security policies, processes, procedures, and practice.
Focused Teams
Our company has distinct and separate teams for Business As Usual IT Support, Professional/Technical Services, Consultancy and Cyber Services. So, you can be assured that whoever you are dealing with, will be 100% focussed on the task they’re working on - not trying to handle a support call whilst installing a firewall or sending invoice.
We have around 20 full-time employees with operations & admin staff but most are technical staff - half of whom are dedicated to the Helpdesk/Business As Usual IT Support team.
Track Record of Trust
Our track record is one of trust right through our supply chains. We partner with trusted vendors that allow us to deliver world class services and to make sure that your infrastructure Is proactively protected, 24x7x365.
Finally, we’re not afraid to challenge and educate - we don’t stop at just supporting and maintaining your systems. We work with your team to future-proof your organisation to develop your IT in line with your changing needs and to educate you on the latest IT opportunities and threats.
I am more than happy to recommend Grant McGregor ... since they have taken control of IT systems we have had far, far less issues and downtime and any issues that there have been, are dealt with quickly and professionally!
Graham Sim
Specialized Signs
[Grant McGregor’s] services are exceptionally good value for money… I can verify that Grant McGregor provides a truly professional IT service with no nonsense all at an excellent price.
Maureen Douglas
Forster Group
Our Locations
Edinburgh
0808 164 4142
The Merchants' Hall
22 Hanover Street
Edinburgh
EH2 2EP
Dundee
0808 164 4142
The Flour Mill
34 Commercial Street
Dundee
DD1 3EJ
Chesterfield
01246 267728
Dunston Innovation Centre
Dunston Road
Chesterfield
Derbyshire
S41 8NG
Awards and Accreditations
50 Best Managed IT Companies, UK
For the 4th year running in 2023 we were recognised as one of the 50 Best Managed IT Companies in the UK based on a rigorous assessment of our business practices and operational delivery.
IASME Gold Certification
Grant McGregor Ltd is an IASME-accredited Certification Body to conduct assessments and certifications for the IASME Gold IT Governance and Security compliance standard in the UK.
MSP501 2024 Winner
Grant McGregor Ltd ranked #1 in Scotland, #13 in the UK and the EMEA region, and #231 globally in the prestigious 2024 Channel Futures MSP 501 rankings.
Network Group
Awards Finalist 2021
Placed in the Top 5 of 85+ leading Managed IT Support companies across the whole of the UK in 2021, this accolade demonstrates our commitment to service quality & customer experience.
Cyber Essentials
Since 2016, we have served as an IASME-accredited Certification Body to conduct assessments and certifications for the Cyber Essentials / Plus IT Security compliance standards in the UK.
Microsoft
Gold Partner
A long-standing and expert Microsoft Certified Partner with special emphasis, skills, and experience with Microsoft Cloud solutions: Office 365, SharePoint, Teams, InTune, & Teams Voice.
Network Group
Member
As a long-serving member of UK IT Services body, Network Group, we have an unrivalled peer group to call upon plus stronger relationships with IT vendors, and enhanced buying power.
CompTIA Member
We are proud to be a Technology Service Provider (TSP) member of the UK IT Industry body CompTIA which offers us a wealth of resources to maintain our learning and drive development.
CFCS and Police Scotland Trusted Partner
As an original Trusted Partner member of the Cyber & Fraud Centre Scotland, we conduct IT security reviews and provide appropriate recommendations for Small & Medium Businesses in Scotland.
%20(2)%20(2).jpg)
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
Cyber Essentials
Grant McGregor has successfully certified our entire company to the UK Cyber Essentials IT security standard to demonstrate our 100% commitment to our own, and our clients’, IT security.
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
IASME Governance Audited
Our Edinburgh based IT Company has been awarded ‘IASME Governance Gold Audited’ having been stringently assessed by an independent party to achieve this gold standard in IT security.
Cert No. 23676-QMS-001
Cert No. 23676-ISMS-001
