About Us
Grant McGregor / grɑːnt mækˈgrɛgə / verb The fusion of technology and people.
We ensure your technology and people work in harmony by offering comprehensive, people-focused Managed IT services or by complementing your existing IT team.
Whether you need full, outsourced IT management and support, or if you want specific help to complement your internal IT team, we help to make your technology and your people work in harmony.
Our Purpose
Empowering people to thrive in successful companies
by creating better, safer work environments.
Our Mission
Providing world-class technology support, advice, and services that are both effective and affordable!
Our Values
Accountability
Commitment
Education
Understanding
Innovation
Teamwork
Quality
Integrity
Book a 15-minute, no-nonsense discovery call
with one of our expert technology team.
Your People
Your team is always striving to deliver their best work, helping your business achieve its goals. Technology plays a vital role, but many businesses face challenges in aligning IT and people, especially when it comes to securing and implementing the right solutions. That’s where we come in…
Our People
Since 2000, Grant McGregor has been providing secure, reliable technology solutions, earning multiple awards along the way. As a world-class Managed IT Service Provider (MSP), we are a mature, profitable business with a dedicated team of skilled professionals who genuinely care for our clients and their success. Our work is guided by eight core values that drive everything we do.
This people-first approach has led us to be
ranked #146 in the top 501 MSPs around the globe,
placed at #9 in the UK and #1 in Scotland.
This people-first approach has led us to be ranked #134 in the top 501 MSPs around the globe, placed at #9 in the UK and #1 in Scotland.
Why you're looking for people like us...
Poor IT Service?
Are you being let down by your current IT provider?
Are they offering limited services or not delivering the value you expect?
Do you feel they no longer have your best interests in mind?
Productivity Issues?
Do you have a vision for growth, but your IT is holding you back?
Is your team struggling to perform at their best because of IT challenges
You know something needs to change, but aren’t sure where to turn?
IT Security Worries?
Are you worried about the security of your IT systems?
With the rise of cyber threats, you want to protect your business, but you don’t know where to start or who to trust for the right advice?
What we offer businesses like yours
In any industry, it can be hard to differentiate one company from another - especially in the IT sector with all its complexities and technical jargon.
That’s why we focus on putting people at the heart of our business.
Individually, the services we offer may not be unique, but together, they form something truly special—something we believe can transform your business.
People Come First
We don’t just manage devices, software, and services—we prioritise your people, ensuring our team is trained to genuinely care about yours.
Our team is committed to your success and will not rest until your people are happy and your business is well taken care of.
Earn Trust
Our work is built on trust, ensuring you always know we are here to help your business reach its full potential.
We are dedicated to earning and maintaining your trust, always acting in your best interests.
Work Efficiently
To keep your business running smoothly, we ensure your systems operate efficiently
100% of the time.
And when things go wrong, we’re there with quick, reliable support to resolve any issues swiftly.
Our Core Services
The Results We Deliver
98.75
%
happiness factor
A measure of customer experience for every IT service request, showing the % of respondents that scored us Great or Good
1,542
people supported
A somewhat blunt statistic but to us it demonstrates the impact of our work on businesses across Edinburgh and beyond.
14,788
tickets opened
Like the number of people supported, this can be a bit of blunt number - but does demonstrate our capacity, and adds context to some of the percentages you see.
66.24
%
issues solved in less that 1 hour
Fast, responsive IT service enables our customers to get on with their work. The higher % issues fixed in under 1 hour = happy people!
68.12
%
calls resolved same day
Percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.
98.73
%
resolved within SLA
Demonstrating how well we meet our promises (Service Level Agreements) to sort out your IT issues in a given time frame.
Statistics correct at 31st December 2023
Helping your people to thrive
Leading with Security and Compliance
Our approach to - and discipline with - IT security directly impacts your security and reputation. Choosing who to work with for IT & Security should be your number one entry on your risk register.
Grant McGregor has been an IASME Gold Accredited Cyber Essentials (CE) Certification body since 2016 and we take our own security as seriously as we do for our clients. As a very early adopter of the CE scheme, we have a long-standing relationship with IASME & NCSC and have helped nearly 100 different organisations achieve the Cyber Essentials certification.
We are Cyber Essentials Plus certified (externally audited, that means we’ve been rigorously verified) and IASME Gold Audited accredited (also rigorously, externally audited) for our standards & security policies, processes, procedures, and practice.
Focused Teams
Our company has distinct and separate teams for Business As Usual IT Support, Professional/Technical Services, Consultancy and Cyber Services. So, you can be assured that whoever you are dealing with, will be 100% focussed on the task they’re working on - not trying to handle a support call whilst installing a firewall or sending invoice.
We have around 20 full-time employees with operations & admin staff but most are technical staff - half of whom are dedicated to the Helpdesk/Business As Usual IT Support team.
Track Record of Trust
Our track record is one of trust right through our supply chains. We partner with trusted vendors that allow us to deliver world class services and to make sure that your infrastructure Is proactively protected, 24x7x365.
Finally, we’re not afraid to challenge and educate - we don’t stop at just supporting and maintaining your systems. We work with your team to future-proof your organisation to develop your IT in line with your changing needs and to educate you on the latest IT opportunities and threats.
I am more than happy to recommend Grant McGregor ... since they have taken control of IT systems we have had far, far less issues and downtime and any issues that there have been, are dealt with quickly and professionally!
Graham Sim
Specialized Signs
[Grant McGregor’s] services are exceptionally good value for money… I can verify that Grant McGregor provides a truly professional IT service with no nonsense all at an excellent price.
Maureen Douglas
Forster Group
Our Locations
Edinburgh
0808 164 4142
The Merchants' Hall
22 Hanover Street
Edinburgh
EH2 2EP
Dundee
0808 164 4142
The Flour Mill
34 Commercial Street
Dundee
DD1 3EJ
Chesterfield
01246 267728
Dunston Innovation Centre
Dunston Road
Chesterfield
Derbyshire
S41 8NG
Awards and Accreditations
50 Best Managed IT Companies, UK
For the 4th year running in 2023 we were recognised as one of the 50 Best Managed IT Companies in the UK based on a rigorous assessment of our business practices and operational delivery.
IASME Gold Certification
Grant McGregor Ltd is an IASME-accredited Certification Body to conduct assessments and certifications for the IASME Gold IT Governance and Security compliance standard in the UK.
MSP501 2024 Winner
Grant McGregor Ltd ranked #1 in Scotland, #13 in the UK and the EMEA region, and #231 globally in the prestigious 2024 Channel Futures MSP 501 rankings.
Network Group
Awards Finalist 2021
Placed in the Top 5 of 85+ leading Managed IT Support companies across the whole of the UK in 2021, this accolade demonstrates our commitment to service quality & customer experience.
Cyber Essentials
Since 2016, we have served as an IASME-accredited Certification Body to conduct assessments and certifications for the Cyber Essentials / Plus IT Security compliance standards in the UK.
Microsoft
Gold Partner
A long-standing and expert Microsoft Certified Partner with special emphasis, skills, and experience with Microsoft Cloud solutions: Office 365, SharePoint, Teams, InTune, & Teams Voice.
Network Group
Member
As a long-serving member of UK IT Services body, Network Group, we have an unrivalled peer group to call upon plus stronger relationships with IT vendors, and enhanced buying power.
CompTIA Member
We are proud to be a Technology Service Provider (TSP) member of the UK IT Industry body CompTIA which offers us a wealth of resources to maintain our learning and drive development.
CFCS and Police Scotland Trusted Partner
As an original Trusted Partner member of the Cyber & Fraud Centre Scotland, we conduct IT security reviews and provide appropriate recommendations for Small & Medium Businesses in Scotland.
%20(2)%20(2).jpg)
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
Cyber Essentials
Grant McGregor has successfully certified our entire company to the UK Cyber Essentials IT security standard to demonstrate our 100% commitment to our own, and our clients’, IT security.
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
IASME Governance Audited
Our Edinburgh based IT Company has been awarded ‘IASME Governance Gold Audited’ having been stringently assessed by an independent party to achieve this gold standard in IT security.
Cert No. 23676-QMS-001
Cert No. 23676-ISMS-001
