An IT partner that works hard
to earn (and keep) your trust
Everyone in our team is focussed on earning and keeping your trust. It's right there in our core values and plays a key role in our workplace culture. Boiled down to its most basic form - "we deliver on our promises".
Why are we so focussed on this value?
Because we want you to know that we have your best interests at heart. That we are always working to deliver the results you need. Meaning you can concentrate on doing the very things your business demands of you, not hand holding your IT support.
Knowing your IT support partner has got your back is good for you and good for the results you'll see from our IT support service.
Found yourself wondering if you can trust your current IT support provider?
Everyone in our team is focussed on earning and keeping your trust. It's right there in our core values and plays a key role in our workplace culture. Boiled down to its most basic form - "we deliver on our promises".
Why are we so focussed on this value?
Because we want you to know that we have your best interests at heart. That we are always working to deliver the results you need. Meaning you can concentrate on doing the very things your business demands of you, not hand holding your IT support.
Knowing your IT support partner has got your back is good for you and good for the results you'll see from our IT support service.
Found yourself wondering if you can trust your current IT support provider?
Book a 15-minute, no-nonsense discovery
call with one of our expert IT support team.
Get the productivity boost for your business from a IT support relationship that's full of trust
So often, when people like you come to us to switch from an incumbent provider, we can boil down the issue to a breakdown in, or lack of, trust.
Stories of chaotic or absent support. Providers who often say “no” because it’s out of the scope of their contract. Spiralling costs with no explanation.
Failing to give you the 'right' advice because it's the right thing to do.
We’ve heard every heart-breaking version of a relationship that has broken down.
But it needn’t be like this.
We work hard to earn the trust of our clients by keeping things simple and straightforward. We’re upfront about our costs and what is or is not included as standard. When something is extra, we'll still deliver it on time and on budget.
This manifests itself every day in the way we provide you IT support - our people are trained to carefully listen to and help your people. By building these human relationships with your team, they too know they can trust our IT support people as if they're part of your own team.
Trust is so vital to any business relationship, it's why we prioritise our human-first approach.
What our customers say
We chose Grant McGregor because we felt that our relationship with would be one of trust and mutual respect and this has proven to be the case - they're a pleasure to work with!
Universities Scotland
Essential Resources
If you’re thinking of switching IT support companies, read this guide first
One of the most important relationships your business can make is with its IT partner.
The pandemic has taught that lesson the hard way to many businesses. So much so, we’ve been inundated with new enquiries this last year.
So we wrote this guide to discuss the most common themes. It’s not about us - it’s about all IT companies and the things you should be looking for to ensure a healthy and supportive relationship.
You’ll discover:
- Why you want an IT partner that thinks strategically for you and in your best interests
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- And why you should be highly sceptical of all IT support businesses (yes, including us)
Our Expert Knowledge
Published Weekly
Is Changing Your IT Support Provider Risky?
Despite being very unsatisfied with the current level of service provided by their IT support, many businesses are reluctant to take their business elsewhere. Whilst some business managers believe changing IT support provider can be risky, what’s even more risky is staying with an existing provider that is failing to meet your needs and requirements.
Here at Grant McGregor we outline some of the myths regarding changing IT support and why it is riskier to stick with an existing poor provider.
26th August 2021
Does Better the Devil You Know Hold True for IT Support?
The maxim “better the devil you know” has a sidekick: “if it ain’t broke, don’t fix it”. In today’s world of fast-paced change, increasingly competitive markets and evolving security threats, both phrases are outliving their usefulness.
We’ve spoken at length in the past why “if it isn’t broken, don’t fix it” no longer holds value: updates and upgrades play a vital role in keeping your business and its systems and data secure.
But we think that the associated notion of “better the devil you know” is also well overdue for retirement. We know IT support is a competitive business; according to Markets and Markets the sector will grow at 12.5% this year. So why settle for anything less than excellent?
26th August 2021
Why the IT Support Partner You Choose to Work With Could Be Your Biggest Security Risk
Cyber Security - let’s call it what it really means – protecting yourself against Criminals.
Modern cyber crime might be one of the biggest risks your business faces. It could cause you massive disruption, reputational damage or even ultimately to close shop. But how do you know your business is protected as well as it could be – or as well as you need it to be?
Choosing an IT company with which to partner isn’t an easy job for most businesses today.
Because technology is integrated in every aspect of our work, any technology partner will play a crucial role in keeping your business operational, minimising business risk, and driving forward improvements to business operations and profitability.
And nowhere is this more true than defending you against cyber criminals.
Book a 15-minute, no-nonsense discovery
call with one of our expert IT support team.
Get the productivity boost for your business from a IT support relationship that's full of trust
Have you found what you're looking for?
