---
title: Service Desk Analyst (Level 2)
description: Join Grant McGregor as a Level 2 Service Desk Analyst at Grant McGregor and help deliver expert IT support. Competitive pay and development opportunities.
---
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- [Blog](https://grantmcgregor.co.uk/knowledge-hub/blog)
- [Podcast](https://grantmcgregor.co.uk/knowledge-hub/podcast)
- [Client Area](https://grantmcgregor.co.uk/client-area)
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[Contact Us](https://grantmcgregor.co.uk/contact-us)
[Home](https://grantmcgregor.co.uk/) / [Careers](https://grantmcgregor.co.uk/careers) / Service Desk Analyst (Level 2)
[Back to main](https://grantmcgregor.co.uk/careers)
# Service Desk Analyst (Level 2)
Grant McGregor is looking for a Level 2 Service Desk Analyst to join their Service Desk Team providing high quality work and excellent Customer Experience. Do you have a high level of IT understanding and always deliver exceptional results? Are you ready to move to a high quality & fast paced Service Desk?
## Job description
As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling support requests and resolving technical challenges.
## Responsibilities
- Provide high-quality technical support across Microsoft 365, Azure and on-premises environments
- Troubleshoot and resolve incidents, ensuring minimal disruption to clients
- Deliver excellent customer experience by communicating clearly and effectively
- Support end users across a range of devices and platforms
- Collaborate with colleagues to share knowledge and improve processes
## Apply Now
-  Edinburgh (in-person)
-  LEVEL 2
-  Service Desk
-  Full-time, permanent
-  MONDAY - FRIDAY
Apply Now
## Are you comfortable supporting:
Office 365
On-premises infrastructure
Azure infrastructure
Desktop support
Teams telephony
Spam filtering
iOS support
## And ideally have exposure to:
Microsoft Intune
Office 365 Administration
Third-party application support
OneDrive
Microsoft SharePoint (including document libraries)
Network configuration and support
## Life at Grant McGregor
A place to grow, thrive and be yourself.
### Benefits
We care about your well-being, personal development and life outside work.
### Culture
A workplace built on collaboration, openness and a commitment to helping people do their best.
### Diversity & Inclusivity
Different backgrounds, perspectives and experiences. All valued, all respected.
### Time To Give Back
A paid day each year to support voluntary work.
## Want to **Work with us?**
Send us your CV to [hr@grantmcgregor.co.uk](mailto:hr@grantmcgregor.co.uk) or apply online now!
Premium IT Services Tailored for Leading Brands
[Follow us on LinkedIn](https://www.linkedin.com/company/grant-mcgregor-ltd/) [Follow us on Facebook](https://www.youtube.com/itgrantmcgregor) [Follow us on Facebook](https://www.facebook.com/grantmcgregorltd/) [Follow us on Twitter](https://x.com/GrantMcGregorIT)
Quick Links
- [Home](https://grantmcgregor.co.uk)
- [About us](https://grantmcgregor.co.uk/about-us/our-story)
- [Knowledge Hub](https://grantmcgregor.co.uk/knowledge-hub/blog)
- [Contact us](https://grantmcgregor.co.uk/contact-us)
Services
- [People Centric Support](https://grantmcgregor.co.uk/it-support-services/people-centric-support)
- [Enhanced Security Service](https://grantmcgregor.co.uk/it-support-services/enhanced-security-service)
- [Professional IT Services](https://grantmcgregor.co.uk/professional-it-services)
- [Cyber Security](https://grantmcgregor.co.uk/cyber-security)
Edinburgh – Chesterfield
[0131 603 7910](tel:+441316037910)
[info@grantmcgregor.co.uk](mailto:info@grantmcgregor.co.uk)
**Main Office:**
The Merchants' Hall,
22 Hanover St,
Edinburgh EH2 2EP
© 2026
Grant McGregor. All rights reserved.
[Privacy and Cookie Policy](https://grantmcgregor.co.uk/hubfs/UsefulDownloads/Policies/GRMC-SEC-Privacy-and-Cookie-Policy.pdf)
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